I am writing to express my appreciation and recommendation for your product. My experience with your company has been nothing short of excellent. Every aspect of your service has been tremendous. Your sales representative did a great job explaining the function of the system and the various alternatives. The installation crew was efficient and did a terrific job. And the product absolutely performs as promised. I’ve watched the gutter system work during several heavy rains over the past few weeks without problems. This is a tremendous improvement over my old gutters.
Feel free to offer my name as a satisfied customer. I’d be pleased to share my opinion of your company and product.”
– W. Morgan, South Lyon, MI
“I received outstanding service from Atlas Home Improvement. Gutter Helmet and new gutters were recently replaced at my home.
Two crews, four men total, came in; they were professional and completed the job in three and a half hours. These men did an exceptional job of removing the old gutters and replacing them with the new Gutter Helmet system.
I am so impressed with this company that I would recommend it to anyone that wants not only the best product on the market but excellent service as well.”
– N. Dahl, Ypsilanti, MI
On April 23, 2009, three employees of your company installed new gutters, downspouts and the “Helmet” feature on the gutters of our home.
These three young men displayed professionalism, courtesy and knowledge of their trade. The final product was not only outstanding, but the work required to complete the job was done exceedingly well. These young men are fine representatives of your company and their fine efforts are to be acknowledged. Great job!
Also, our sales consultant was straight forward in presenting the options for our particular situation and was concerned to the point he made a call to us after the installation to make sure everything was to our satisfaction. We don’t know if this is a policy of your company, but the call was appreciated. Customer service appears to be very important to Atlas Home Improvement!”
– T & D Bencic, Garden City, MI
“I just wanted to let you know that the crew you sent out yesterday was more than exceptional. They went above and beyond to satisfy the customer. They took the time to address every question or concern that I had about the installation or the product itself. At one point, they were utilizing flood lights to complete the job in the dark. If there is ever any letters of recommendation or potential customers that would like to speak to past customers, I would be more than happy to help out.
I wanted to thank my sales consultant as well for his professionalism. This was a particularly stressful project for me due to the multiple approaches into addressing the dreadful ice dams and the discrepancies in the various contractor’s opinions . I felt that through the whole process that I was educated on the total issue and presented with multiple options to address the problem – rather than being “Sold” on a particular job.
– D. Mulvihill, Livonia, MI
“I am very pleased with the gutters your company has installed. At first I was a bit apprehensive because of the size of the 6” Titan gutters. But now that they are on I am so pleased with the result. The gutters do not appear large or oversized for my ranch at all.
The gutters blend right in with the decor of the house and are so streamlined in their design the eyes naturally look past the gutters to the house decor. We had 5 days of rain after the installation and the gutters did their job very well! I would never hestitate to recommend Titan gutters to friends and family.
– A. Winder, Fenton, MI
“Just wanted to tell you how pleased I am with the gutter system Atlas installed this summer for me. They did the complete job of new shingles, the great looking Titan 6” gutters and topped it all off with the Gutter Helmet. The system is so nice because its like the icing on my house becoming part of it so it sharpens the roof line bringing the top of the house and the side together in perfect union.
But of course that’s not the only reason I purchased the system. I had to wait a few weeks after the system was installed to see for myself that it could do the job its supposed to. After 3 storms and some high windy days it worked great! My water problems in two of the valley’s around the house are gone, the water flowed into the gutter as it should and not on my deck. The leaves and twigs are flying off the roof and not in the gutter and the birds seem to be staying away as well. So all three of my problems have been solved and with the new roof and gutters I shouldn’t have to even think about the house for years to come.
Thanks again, and I’d love to show off my gutter system to your other customers…..”
– T. D’Onofrio, Belleville, MI
“We are very pleased with the gutter, downspout and Gutter Helmet system your team installed on our home in 2003. The work was done professionally and looks great. The color blends so well that we hardly notice the Gutter Helmet unless we look closely. And, I no longer climb a ladder to remove pine needles, limbs and leaves!
The system reduced the amount of ice in the gutters over the winter. And, we had no ice damming as in some past years. The system held up just fine under the weight of roof ice and snow over the winter.
An unexpected bonus is the soothing sound that rainwater makes as it flows over the Gutter Helmet and then through the gutters and downspouts. It sounds like a gentle fountain instead of a gushing river. So, we sleep better.
Your system has even withstood my grandson’s basketball playing off the garage roof. I believe that we will more than recoup the system’s cost by the increased value of our home. This was a good investment and we thank you for your fine product and installation.”
– J. Brown, Ann Arbor, MI
“Part 1 – Roofing Replacement
– Roof tiles on older part of house were replaced. A major concern was finding tiles that would match the color of tiles installed on an addition.
– Old roofing tiles removed and new tiles installed.
Part 2 – Gutter Replacement
– All old gutters were removed.
– New Titan 6″ gutters and 3″x4″ downspouts were installed.
Part 1 – Roofing Replacement
– Sales rep did an outstanding job of locating new tiles that matched the existing tiles on the addition. The actions and solutions he provided us let us know that he listened to us very carefully.
– Roofing crew was great! They showed up on time, worked diligently, were very responsive to our questions and cleaned up completely. It is very clear to us that the members of this crew were very experienced. They were all very customer oriented and showed pride in their work.
– Old roofing tiles removed and new tiles installed. Attention paid to the details of how the new tiles were cut so as to blend in with the older tiles of the addition. We are extremely pleased that one can hardly tell the color difference between the old and new tiles.
– Damage to screens on front porch were repaired next day without any hassle.
Part 2 – Gutter Replacement
– The gutter installation crew was a different team. Again, this crew was great! They showed up on time, worked diligently, were very responsive to our questions and cleaned up completely. It is very clear to us that the members of this crew were very experienced. They were all very customer oriented and showed pride in their work. – We are very grateful that we chose to have the the larger gutters and downspouts installed. Water problems previously experienced have been eliminated.
Our neighbor chose Atlas to do a whole-house gutter replacement. She was very pleased. We did not get competing bids. We chose Atlas because we sensed we could trust them. This proved to be true. The services Atlas provided met all of our expectations. We had a great experience with Atlas staff. We are very pleased with the results and recommend them without any hesitation or concern.”
– C & C Hufano, Ann Arbor, MI
I am writing this note in sincere appreciation for the wonderful job your company has done for me at my home. This is the third project you have completed for me, two bathrooms have been completely renovated and Gutter Helmet installed.
My wife and I have never been more impressed with the degree of professionalism and know-how the employees of your company bring to a job. Both bathrooms contained exactly what was ordered, turned out much, much better than expected and were completed in a timely manner. The most recent job, Gutter Helmet, has a very clean profile and without question is a 100% improvement to the look of the exterior of house. Teardown and installation of the new gutter system was completed in just one day.
As both a licensed Pharmacist and a Certified Root Canal Specialist, I am very familiar with the value of successfully completing a complex project and getting it done well. In my line of work, as in yours, respect and trust from customers is not a gift, it must be earned. It is generated by a vigilant effort every day and through listening to the client’s needs and consistently delivering on anything and everything agreed to be done and/or promised. This is a rare quality I have personally observed in you and everyone working in your company.
With warm regards,
William P. Maher R Ph, DDS, MS
Diplomate, The American Board of Endodontics